Shipping, Returns & Warranty

 Shipping

Mainland, England, Scotland, Wales

  • We aim to dispatch all orders placed before 12pm (Mon-Fri) within two working days. Once dispatched, orders usually arrive on the next working day (excluding Saturday delivery.  Our next day service is guaranteed for the majority of England, Scotland & Wales.  Rarely, external events may result in delays beyond our control and as a result extend delivery time
  • We offer free shipping with all mainland UK orders.
  • Please make yourself available for delivery as they arrive on a large pallet and require a signature and so we'd strongly advise you to be available to directly receive this.

 

Scottish Highlands, N.Ireland & S.Ireland

  • Orders to these areas usually take between 2-5 working days and do not qualify for our mainland free delivery service unfortunately, please contact us for a more accurate quote.  We may contact you with an additional postage invoice upon ordering.
  • We cover most but not all postcodes in this region so please contact us first.
Returns
  • We happily accept all customer returns within our 14 day returns period. In order for us accept your return & provide a full refund, your return must arrive with us unopened & unused in a resalable condition.
  • The buyer is fully responsible for the return costs and must use our courier partners who will collect your item & bring it back to us.  Please contact us first for further information.

Fresh fruit refunds: If you receive fruit from us which you deem unsatisfactory or spoilt, please contact us immediately - maximum of 24hours.  You will need to send us a picture of your fruit, upon which we will refund you if the quality is below our usually perfect condition.

*Failure to do this will result in your claim being rejected.  This is because if stored incorrectly or in very warm conditions, fruit can spoil quickly.  It will be impossible to determine who was at fault, if claims are delayed longer than necessary.

Warranty

We source the highest quality machines available and are extremely confident in our products that we offer a one year warranty on labour and parts repairs.  The defect rate of our machines are extremely low and to our experience have only arisen due to improper care and maintenance so be rest assured in your purchase.  

See our T&C's for further information about our warranty.